Administrative Services
1. IT Leadership
2. Policy Creation, Development and Enforcement
3. Project Management
4. Resource Allocation and Vendor Relationship Management #10
Audio/Visual Support
1. Equipment Checkout
2. Equipment Installation
3. General A/V Troubleshooting
4. Self Service Equipment Checkout
5. Telenet, KanEd and Teleconferencing Support
Backup and Recovery
1. Backup Request for Files and Computers
2. Recovery Request for Files and Computers
Banner Support and Maintenance
1. Access Control
2. Account Creation and Deletion
3. Banner Self Service (Quick Clicks)
4. Banner Troubleshooting
5. Duplicate Record Consolidation
6. Module Upgrades
7. Product Enhancement
Consultation
1. Banner Functionality
2. Data Integrity and Alignment
3. IT Security and Awareness
4. Technology Planning
5. Marketing Support
6. Multimedia Purchasing
7. Network Infrastructure
8. Operational Program and Services Developement
9. Institutional Research and Planning
10. Server Purchasing
11. Software and Data "Buy vs. Build"
12. Software and Data Requirement
13. Systems Engineering
14. Systems Integration
15. Video Production
16. Website Development
Desktop and Laptop Support
1. Anti-Virus Support
2. Hardware Support
3. Local Account Management
4. PDA Support
5. Self Service Software Updates
6. Software Support
Institutional Research and Effectiveness
1. Data Integrity and Alignment
2. Institutional Effectiveness Activities
3. Knowledge Systems Management
4. Research Services
Network Support
1. File and Folder Access Permissions
2. Firewall Management
3. Network and Internet Access Requests and Troubleshooting
4. VoIP Connections and Management
5. VPN and Dial-in Remote Network Access Requests
6. Windows Network Account Creation and Mangement
7. Wireless Internet Connectivity
Online Learning
1. Course Traffic Monitoring
2. Create and Manage Student and Faculty Accounts
3. Learning Management System Troubleshooting and Maintenance
4. New Course Creation and Management
Password Maintenance
1. Banner Password Reset
2. Pipeline Password Reset
3. ANGEL Password Reset
4. Self Service Password Reset
5. Windows Network Password Reset
6. Other
Planning
1. BCTV Facility Improvement
2. Institutional Planning and Development
Portal Services (Pipeline)
1. Access Control (Student Role, Employee Role, ect.)
2. Account Creation and Deletion
3. E-mail / Calendar / Group Troubleshooting
4. Mailbox Maintenance
5. Content Channel Creation / Deletion and Maintenance
Printer Support
1. New Printer Installation
2. Printer Quotes
3. Printer Troubleshooting
Report Creation and Maintenance
1. Banner Security Class Report
2. Existing Report Modification
3. Institutional Research Report
4. New Report Creation
Server Support
1. Local Account Management
2. Security Support
3. Server Installation and Configuration
4. System Maintenance
Training
1. Banner and Pipeline Training
2. BCTV Training
3. Online Tutorials
4. Quality Improvement Trainnig
5. Web Training
Video Production and Transmission
1. BCTV Programming on Channel 20 (El Dorado)
2. Multimedia Duplication
3. Video Production and Consultation
Web Application Development
1. Form Development and Management
2. Self Service Contribute Web Publishing
3. Web Content Management
4. Web Page Creation and Maintenance
